Own Touch Beauty always hopes that any of our customers ever have to cancel their order or return products. However, if it happened, we would be happy to help in every way possible for a valid reason. So here we mentioned our terms and conditions policy to make your procedure hassle-free.

Damaged Product when Received – 

• We take complete care while packing our every client’s order. 

• We make sure all products reach you the way we have packed them, or you’ve seen them on our website.

• But the delivered items might get damaged due to any situation out of our control. We will help you replace your product under some conditions. 

• We would appreciate it if you let us know about the damaged product at that particular moment.

Product Replacement –

• At the time of order packaging, we take utmost care to ensure that you get the correct and perfect product.

• But if you receive a damaged product, we request you to send us a product video while unboxing so that we can know about the damaged products.

• Product Replacement is possible for valid reasons only. 

Incorrect Items Received – 

• We are proud of our services and fulfillment of the process for the proper shipment to the right person at the appropriate time. 

• In any case, if you receive an incorrect item, we will pick it up and send the correct item back to you. 

• At the same time, we expect you to have a valid reason for exchanging ordered items. 

Order Cancellation – 

• If you have ordered any product by mistake and want to cancel that, we would love to help with that

• But we can only cancel your order if the product has yet to be shipped.

• Once a shipment is made, we will not help you refund or cancel orders.